The loss of a Marine is always difficult, especially for the family. Families expect to be informed of the cause and circumstances surrounding the loss of their loved one as soon as it is known. The Casualty Assistance Program is committed to ensuring the families of our fallen Marines are always treated with the utmost compassion, dignity, and honor. We actively seek to improve survivor assistance and have a demonstrated record of quick, effective action.
If you are in need of immediate Casualty Assistance please call 1-800-847-1597. We are available 24 hours a day, 7 days a week. Each unit has an appointed Casualty Assistance Command Representative (CACR). For questions on the casualty assistance process, ask your CACR.
Conducts telephonic notification to the next of kin of wounded, injured, and ill Marines utilizing information contained in the Personnel Casualty Report (PCR). Notifications are typically completed within four hours of receipt of the PCR. When warranted, family members may travel to the bedside via Invitational Travel Orders. The Headquarters Marine Corps Casualty Section processes and facilitates this travel. CACOs are assigned to the next of kin of deceased, Duty Status Whereabouts Unknown, and missing Marines.
Next of kin of the deceased are notified in-person by a uniformed CACO. A chaplain accompanies the CACO when possible. Following notification, CACOs assist the next of kin with burial arrangements, applications for benefits and entitlements, contact with benevolent and philanthropic organizations, obtaining reports of investigation, as well as other pertinent issues.
The attached booklet is general information survivors of retired Marines may need to include finance information, general resources, and forms. The booklet also contains a point of contact section in the case a survivor has questions with anything contained within the booklet.
To become a certified Casualty Assistance Calls Officer (CACO), download and complete each of the following modules sequentially beginning with “Course Instructions” and ending with “Module 7”. To complete "Module 7" and obtain the certificate, you must select “Enable content for this session” when prompted by a Security Alert for Macros and ActiveX. The "Planeside Honors" module is not required for certification, but is offered to provide additional information on the topic.
Course Instructions (636 KB)
Dramatic Video (954 MB)
Module 1 - Introduction (6 MB)
Module 2 - Pre-Notification (163 MB)
Module 3 - Notification (451 MB)
Module 4 - Mortuary Affairs (263 MB)
Module 5 - Contingency Operations (140 MB)
Module 6 - Grief and Bereavement (462 MB)
Module 7 - Benefits and Entitlements (214 MB)
Module 8 - Additional Topics (135 MB)
Planeside Honors (73 MB)